Document Binding Group (DBC) Case Study
I have viewed many CRM systems over the past 10 years and can say that your system is the “Eureka” moment every marketing and business manager is looking for. In less than three weeks of operation we are already reaping the rewards.
Click to expand and see the rest of 'Document Binding Group (DBC) Case Study'... »DBC Group is an Irish owned company founded in 1982, and has been serving the presentation requirements of the business sector for over 32 years.
The MIS solution which was implemented in DBC Group is unique for several major reasons:
- It combines data management, reporting, integration and communication tracking
- It integrates stock control, accounting, customer facing web applications and excel marketing documents
- It is a CRM system with Marketing, Sales tracking, telesales, service, quotation generation and financial reporting
- It enables the organisation to identify sales opportunities immediately
- It measures performance and productivity
- It allocates resources to customers yielding most Gross Profit
Colm Paul, MD, DBC Group, Dublin
Firstly I would like to thank you for helping us with the on going implementation of our CRM system as you are aware the main reasons for us contracting your company to implement the system for us was as follows:
1. Your Platform ability to integrate with our current systems
2. Your platforms scope for future development i.e. integration with Microsoft products, Blackberry, email integration
3. Its ability to implement other office tasks economically and quickly onto the system.
4. Visibility and easy of search and query on the chosen results
5. Easy of use for untrained operators
What impressed me most about your system was the ability to merge various data sources across my accounting onto a single view spreadsheet. DataKraft is easy to view, in a format that allows my staff to make intelligent decisions based on the information on screen. All necessary information is available for further searches and queries on any field and all searching numerous ledgers within our accounting data. What’s more it is all done in less than 10 seconds.
No more “reports about reports” I view the information and click the mouse for further interrogation. Before, I had to seek, wait and pay a huge amount of money for a single report only to find that I needed extra information upon review. Guess what…that involved the purchase of another report, more money, more time! Gathering and interrogating the information is just one of the exciting dimensions but it’s ability to delegate and monitor is a real killer application!
I have viewed many CRM systems over the past 10 years and can say that your system is the “Eureka” moment every marketing and business manager is looking for.As a small business we have spent a considerable amount of money on integrating your platform, but in less than three weeks of operation we are already reaping the rewards. The control I have on my business is immense and ability of my staff to make decisions quickly and “on the fly” to market situations is second to none in our industry. This would not have been possible without your platform.
Furthermore, this investment is something we can build on to integrate other mundane tasks onto your system. I have invested heavily in your platform and for the first time in 20 years in business have to say it was worth every penny!
I am not one to “wax lyrical” about IT software and consultants as I have fallen victim to the “can do” but “can’t deliver” syndrome on too many occasions. Your company was an exception from your IT platform to system integration to project management.
Colm Paul, MD, DBC Group, Dublin
